About the Blogger

KuvaI am Erno Koivisto, MSc in Computer Science, and I’m working as a Senior Service Manager at Fujitsu Finland. From leading a small IT-startup company to running business critical IT services in global corporations, I’ve been doing quite a lot of things with especially ITIL® framework and also more generally with ITSM for more than 10 years. ITIL Expert certification since 2012.

In this blog I’m writing about IT-related issues and phenomenons, especially from ITSM’s point of view, and challenging some entrenched conceptions.

I had originally thought to write also about the ITIL framework in a bit more detailed level, but then I read AXELOS Limited web pages about their current copyrights and trade marks on ITIL, and I changed my mind. I don’t want to be accused for violating anyones’ copyrights or trade marks.

ITIL® is a Registered Trade Mark of AXELOS Limited.