DevOps – what and why?

Let’s talk about software and service design, development/engineering and maintaining. Traditionally, software development has meant a team who first designs the software, then they give the specification to another team who does the hands-on programming and testing the software. These phases have been thought of being the ”project” state and the project manager has been doing his/her job using a waterfall project management approach: design – develop – release. After releasing the software there’s usually been a supply…

SIAM – toolwise considerations (reporting)

Tools in the multi-supplier environment I was watching a video ”Talking ITSM & SIAM in different languages” on Cherwell web pages with PhD Ms. Tuuli Sutinen as a guest and AllthingITSM’s Simone Jo Moore, Kirstie Magowan, and James Finister were the other participants. They were discussing about various things, but what I paid attention to was Tuuli’s notifications about SIAM and the question of different tools in the multi-supplier environment. I think Tools is one…

SIAM – The Good, The Bad and The Ugly

Preface Lately I’ve been writing about Cost Optimization in my blog, see 7 ways to improve your Cost Optimization and Cost Optimization .. continues posts. I haven’t said anything about SIAM (Service Integration and Management) yet. So now it’s about time, because one of the reasons why organizations choose the SIAM model is – surprise surprise – Cost Optimization or ”being more Cost Effective”, which in my opinion means pretty much the same thing: making…

Cost Optimization .. continues

Cost Optimization .. continues I had an interesting discussion with my colleague about Cost Optimization from different points of view: Why does it feel Cost Optimization is an everlasting issue? Is there ever a time when there’s no need for Cost Optimization? Who decides the Gross Margin to strive for? To make a very long and fruitful discussion short, let’s begin with some basic conceptions. It always surprises me how many people there are with almost zero…