Cloud Services – the Business perspective

Cloud Services have rushed into the markets relatively rapidly. It’s only been a little more than 10 years ago when we first learnt about the cloud computing. Cloud computing – where do we stand today? Last year (2016) the Cloud computing revenues jumped 25%, and the year 2016 was the first in which cloud computing started to dominate many IT market segments according to GeekWire’s article. In addition to that, Operator and vendor revenue for…

License Management – trick or treat?

Sailing through the murky waters of License Management can be frustrating. I’ll share some ideas and pitfalls I’ve gone through with the topic in question, and I’ll make one suggestion which would help people dealing with License Management issues. That was then… Once upon a time there was a customer who needed certain software to run his/her business. Back in time everything was relatively easy: customer bought a software (application), which was delivered on a…

DevOps – what and why?

Let’s talk about software and service design, development/engineering and maintaining. Traditionally, software development has meant a team who first designs the software, then they give the specification to another team who does the hands-on programming and testing the software. These phases have been thought of being the ”project” state and the project manager has been doing his/her job using a waterfall project management approach: design – develop – release. After releasing the software there’s usually been a supply…

SIAM – toolwise considerations (reporting)

Tools in the multi-supplier environment I was watching a video ”Talking ITSM & SIAM in different languages” on Cherwell web pages with PhD Ms. Tuuli Sutinen as a guest and AllthingITSM’s Simone Jo Moore, Kirstie Magowan, and James Finister were the other participants. They were discussing about various things, but what I paid attention to was Tuuli’s notifications about SIAM and the question of different tools in the multi-supplier environment. I think Tools is one…